Privacy policy

Privacy Policy

Last updated: July 8, 2026

This Privacy Policy describes how Xiong Xiong Land, operated by Kumo Bear Enterprise (SSM: 202503288868 / MA0338138-D), collects, uses, and protects personal information when you visit xiongxiongland.com, place an order, contact us, or use our services.

Information We Collect

We may collect the following information when you use our store:

  • Contact information, such as your name, email address, phone number, and shipping/billing address.
  • Order information, such as products purchased, payment status, shipping details, and order history.
  • Account information, if you choose to create or use a customer account.
  • Customer support information, including messages, requests, and related order details.
  • Technical and usage information, such as device information, browser type, IP address, cookies, and how you interact with our website.

How We Use Your Information

We use your information to:

  • Process orders, payments, shipping, returns, and customer support requests.
  • Send order confirmations, shipping updates, and service-related notifications.
  • Improve our website, products, customer experience, and fraud prevention.
  • Communicate with you about your order or inquiries.
  • Send marketing messages only where permitted by law or with your consent, where required.
  • Comply with legal, tax, accounting, security, and platform requirements.

Sharing of Information

We may share necessary information with service providers who help us operate our store, including Shopify, payment processors, shipping and fulfillment partners, analytics providers, email providers, and customer support tools. These parties only receive information needed to perform their services.

We may also disclose information if required by law, to protect our rights, to prevent fraud, or in connection with a business transfer.

Payments

Payment information is processed by secure third-party payment providers. We do not store full credit card details on our own systems.

Cookies and Tracking

Our website may use cookies and similar technologies to operate the store, remember preferences, analyze traffic, prevent fraud, and improve shopping experience. You can adjust cookie settings in your browser, but some store features may not work properly if cookies are disabled.

International Data Transfers

Because we sell internationally and use global service providers, your information may be processed or stored outside your country of residence. We take reasonable steps to ensure your information is handled securely and in accordance with applicable laws.

Data Retention

We keep personal information only for as long as needed to provide our services, complete transactions, resolve disputes, meet legal obligations, and maintain business records.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, restrict, or request a copy of your personal information. You may also be able to object to certain processing or withdraw consent where applicable. To make a request, contact us at xiongxiongland@gmail.com.

Children

Our store is not intended for children. We do not knowingly collect personal information from children.

Security

We use reasonable safeguards to protect personal information. However, no online system is completely secure, and we cannot guarantee absolute security.

Contact

If you have questions about this Privacy Policy or how we handle personal information, please contact us:

Xiong Xiong Land
Kumo Bear Enterprise
SSM: 202503288868 (MA0338138-D)
Malaysia
Email: xiongxiongland@gmail.com